Patient Perceptions of Artificial Intelligence-Generated Kidney Transplant Information: Comparing ChatGPT With the National Kidney Foundation

Organization: the University of Texas at Austin
Journey Stage: (*) Not Part of Journey Stages
Organization Type: Transplant Program
Use Case(s): Patient Experience
Country: US

This study surveyed 216 adults with CKD, including kidney transplant recipients, comparing their perceptions of ChatGPT versus National Kidney Foundation generated kidney transplant information. Participants preferred ChatGPT responses in 81.3% of comparisons and rated them higher for information quality, empathy, and perceived learning, suggesting that generative AI may enhance patient education and engagement, although human oversight remains important.

Key Contact:

Hwarang
Han

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