At a Glance
A Challenging Environment Calls for Creative Communication Strategies
Tuesday, February 09, 2021, at 2:00pm – 3:00pm EST / 11:00am – 12:00pm PST
Purpose / Goal
Family Services Coordinator’s (FSC’s) are critical partners to patient care providers as they collaboratively support families and, when appropriate, present them with the opportunity for donation. With the outbreak of COVID-19 leading to limited face-to-face interaction, the creative and talented FSC’s at New England Donor Services (NEDS) have explored unique communication strategies that have enabled their team to accommodate families in a considerate and respectful manner during their time of grief. Join us to hear from the Family Support Team at NEDS as they present unique strategies that their team has successfully implemented to maximize communication with donor families in this challenging environment.
- Describe how the dynamics of the donation conversation changes with COVID-19.
- Apply strategies identified to coordinate successful phone approaches with potential donor families.
- Identify approaches for effective donation conversations with donor families in DCDD cases.
- Summarize the process for navigating DCDD cases in times where families often cannot watch the withdrawal.
- Prepare for donation conversations pre-and post COVID-19.
- Describe how COVID19 has impacted Family Support (Flag Raisings, Honor Walks, Funeral Home Arrangements, etc.).
Who Does This Benefit?
Members of the donation and transplantation community serving diverse populations to include administrators, coordinators, physicians, nurses, surgeons, managers, quality improvement specialists, social workers, and other donation and transplantation center professionals and their colleagues.