Electronic referrals (both fully automated and semi-automated) represent a significant advancement in the way OPOs receive and process referral notifications from hospital partners. This presentation examines the experience of two OPOs transitioning to an electronic referral system — from initial implementation through measurable outcomes.
In this session, attendees will explore the workflow changes associated with electronic referrals, including integration with hospital electronic health record systems, staff adoption challenges, and the operational adjustments required to support a successful transition. Data will be presented comparing key performance metrics before and after implementation, including referral volume, response times, and conversion rates; and compare outcomes from a semi-automated implementation and a fully automated implementation.
Designed for OPO and hospital leaders, coordinators, hospital development staff, technology professionals, educators and other team members, this session offers a candid look at what worked, what didn’t, and what the numbers reveal about the impact of electronic referrals on organ donation outcomes. Attendees will leave with practical insights and lessons learned that can inform or strengthen electronic referral efforts at their own organizations.
Describe the electronic referral process implemented at two OPOs, including key workflow steps and technology integration points.
Identify barriers that were encountered during the implementation of electronic referrals and strategies used to address them.
List measurable outcomes associated with electronic referral adoption, including impact on referral volume, timeliness, and conversion rates.
Discuss lessons learned and best practices that can be applied to electronic referral implementation at other OPOs and hospital partners.
Speaker
Amelia Nabholz
Director of Hospital Development
Southern Legacy of Life
Speaker
Emily Abadie
M.S., CCC-SLP
Donation Services Coordinator III
Louisiana Organ Procurement Agency
Artificial Intelligence Transplant and Donation Resource Collaborative, Donation Advancement Series Faculty, Moderator
Thomas Levanos
Director, Business Intelligence & Performance Excellence
Mid-America Transplant
Members of the donation and transplantation community serving diverse populations to include administrators, coordinators, physicians, nurses, surgeons, managers, quality improvement specialists, social workers, and other donation and transplantation center professionals and their colleagues.
The International Institute for the Advancement of Medicine (IIAM) is at the forefront of providing non-transplantable organs to the medical research community for purposes of combatting and curing disease. As a nonprofit with more than 30 years of experience in the field, IIAM is a known and trusted partner to both organ procurement organizations and research institutions worldwide. For more information, please visit www.iiam.org.