Family authorization for organ donation often hinges not just on what is said, but which conversation is happening and when. This webinar will explore how donation professionals can optimize donation conversations by identifying the right conversation to have in high-stakes, emotionally complex situations. Through a focused, three-part discussion, presenters will highlight key skills for effective family engagement while addressing behavioral dynamics and medical mistrust. Participants will gain practical strategies to build trust, navigate sensitive conversations, and support informed, compassionate decision-making that leads to stronger authorization outcomes.
Describe different types of family conversations in the donation process and identify when each is most appropriate.
Apply communication strategies that support effective approaches in imminent WOLST and DCD scenarios.
Recognize and respond to behavioral dynamics and medical mistrust that may impact family decision-making
Identify best practices to guide families toward informed authorization decisions, while maintaining empathy and clarity.
Describe strategies for post-authorization communication, including how to appropriately educate and support families after a “yes” decision
Speaker
Jamie Rivas
MSW LCSW
Director, Family and Donor Services
Indiana Donor Network
Mentor, Speaker
Brianna Beall
Family Services Administrator on Call
Life Connection of Ohio
Donation Advancement Series Faculty, Moderator, Speaker
Laura Buehner
RN
Director of Family Services
Life Connection of Ohio
Members of the donation and transplantation community serving diverse populations to include administrators, coordinators, physicians, nurses, surgeons, managers, quality improvement specialists, social workers, and other donation and transplantation center professionals and their colleagues.
