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1.10.23 Right Time.Right Language 228702379


The Alliance Conversation Series
The Power of Words: What’s the Difference?

Presented on: Tuesday, August 15, 2023

The Alliance Conversation Series brings you cost-free, fast-paced collaborative opportunities that highlight successful donation and transplantation practices across the country. Through shared insight, multidisciplinary experts identify solutions to critical challenges affecting the community of practice and actively share them for open discussion and broader knowledge of effective practices.

The sessions encourage real-time feedback and participation from viewers.

Overview: The transplant process is stressful for donor families, patients, and caregivers. It can often elicit a stress response that can significantly affect rational thought and decision making. While healthcare providers always have best intentions to help donor families, patients, and caregivers through the process, sometimes the actual impact of the way we communicate can intensify the stress response. To truly influence the impact, it is important to create an environment that promotes open and authentic communication. This panel discussion will focus on why word selection and empathic communication strategies are crucial in order to promote thoughtful decision making through the transplant process.

  • Analyze the common stress response by patients and families and how it impacts communication during the organ recovery and transplant process
  • Apply the “platinum rule” to create an environment that promotes open and authentic communication
  • Describe word selection and communication strategies that decrease stress response.
David Robles
David Robles
Assistant Director of Family & Hospital Services
Live On Nebraska
Melissa Teply
Melissa Teply
Assistant Professor
University of Nebraska Medical Center

Members of the donation and transplantation community serving diverse populations to include administrators, coordinators, physicians, nurses, surgeons, managers, quality improvement specialists, social workers, and other donation and transplantation center professionals and their colleagues.

Thank you for viewing our On-Demand Program!