Educator, Organ Clinical

Mid-America Transplant is looking for an Educator for our Organ Clinical Team to join our lifesaving mission!

Lifesaving & Life-Changing Work
A career at Mid-America Transplant means giving hope and healing to the 100,000+ patients on the transplant waiting list, bringing peace to families in mourning, building a legacy for donors, and stewarding their lifesaving gifts. No matter what role you play or how challenging the work can sometimes be, we find that helping save and celebrate the lives of others often changes your own life in the process. Join the Mid- America Transplant team. It’s the toughest job you’ll ever love.

What We Do
Simply put, we help save lives — and we’re proud to say we’ve been nationally recognized for how well we do it. We conduct and fund game-changing research. We educate the public to prevent medical issues and the need for transplants. We offer grief resources to donor families. Pioneer new facilities and protocols that improve the viability of organ and tissue donations. We provide affordable, temporary housing for transplant patients and their families. Partner with community organizations to drive donor registration. We meet with schools, clergy, and local leaders to share our cause and our message. We stop at nothing because we’re the kind of people who give everything.

The Position
The Clinical Educator reports to the Director, Clinical Operations and is responsible for maximizing donation through the education and development of Organ Procurement Coordinators and Organ Recovery Coordinators. The educator will develop, facilitate, and document the onboarding and continuous education and training for the staff. The educator will identify, provide, and encourage development opportunities and ensure staff remain compliant with policies and procedures. The educator will foster a supportive and enriching continuous learning environment.

What You’ll Do
• Prepares and schedules onboarding for newly hired staff in collaboration with the OWS Leadership Team (LT) members to include defining department-specific syllabus, learning objectives, required job competencies and onboarding paperwork to be completed.
• In collaboration with Instructional Design Department, design and develop program content and determine training delivery mechanisms.
• Directs department onboarding programs, to include facilitating or engaging subject matter experts, focused on key learning objectives which increase new hire efficiencies.
• Schedules and participates in new hire check-in sessions with orientee and appropriate LT members, providing real time feedback to ensure progress and to mutually manage expectations.
• Maintains onboarding tracking and documentation records for new hires and ongoing skills development.
• Collaborates with LT members to create and or revise staff learning plans as determined by process, policy, or regulatory changes.
• Provides staff with continuous training and updates on department protocols, MT policies, and regulatory (CMS, UNOS) policies with respect to all aspects of the OWS processes, from receiving a referral to finishing a case.
• Ensure staff maintain effective communication skills, customer service, and utilize escalation tools.
• Regularly job shadows with staff to ensure sustainment of policies and best practices.
• Partners with LT and Educator, Hospital and Family Support to identify and define staff annual competencies, and learning objectives.
• Mentors/coaches team members to address performance gaps through improvement goals under the guidance of LT members.
• Develops and implements evaluation systems to monitor the quality of training delivery.

Schedule
Must have the ability to work a rotating schedule (days/nights/weekends/holidays).

What You’ll Bring
• 2 years Organ Procurement Coordinator (OPC) Experience required
• 1 year as OPC Preceptor required
• Associates Degree in Nursing required
• Passion about the learning process, coaching and mentoring team members
• Ability to work independently as well as collaboratively. Leverages expertise of others including educators, Instructional Design & Training department, and Performance Excellence
• Knowledge of impact of job performance on safety of donated organs and tissue on recipient outcomes
• Expert knowledge of all Organ Procurement procedural requirements
• Strength in breaking apart highly technical concepts in a manner that new learners can understand
• Proactively identify and recommend improvements to processes and procedures
• Establish and maintains relationships with stakeholders

What We’ll Bring
• The opportunity to work with a team to create a world class training program through standard work, skill mastery and a multi-method approach to skill acquisition
• The chance to lead the experience of new hires and impact their success and the team’s success
• The ability to advance your career through the acquisition of new skills and cross-organizational experience in change and implementation
• Health insurance premium options at zero out of pocket for single coverage, eligible on your first day
• 401(k) Retirement Match – offering up to a 5% match of annual salary starting the 1st day of the month following your start date
• 401(k) Retirement Plan – offering up to another 9% contribution of your annual salary after one year
• Paid Life Insurance – four times your salary
• Paid Long Term Disability
• Annual incentive plan in addition to annual salary increases
• Tuition Reimbursement