Brianna Beall is a Family Services Administrator On Call at Life Connection of Ohio in Dayton, where she has spent the past six years advocating for donor families during some of their most difficult moments. She brings both skill and deep compassion to high-stakes conversations that matter most. Throughout her career, Brianna has been committed to developing those around her — leading training initiatives, mentoring coordinators, and driving process improvement across her organization. Her work reflects a belief that compassionate care and professional excellence go hand in hand. Brianna holds a Master of Business Administration and is a Certified Grief Counselor, with expertise in donor family advocacy, staff training and development, coaching, and healthcare operations.
From Formal Request to Authorization: Choosing the Right Conversation at the Right Time
Family authorization for organ donation often hinges not just on what is said, but which conversation is happening and when. This webinar will explore how donation professionals can optimize donation conversations by identifying the right conversation to have in high-stakes, emotionally complex situations. Through a focused, three-part discussion, presenters will highlight key skills for effective family engagement while addressing behavioral dynamics and medical mistrust. Participants will gain practical strategies to build trust, navigate sensitive conversations, and support informed, compassionate decision-making that leads to stronger authorization outcomes.