Diana Manucci is the Manager of Patient Relations, and Independent Living Donor Advocate (ILDA) for UPMC Hamot. She has been with UPMC Hamot for almost 3 years. In her role, she works with Patient Services to promote service excellence and oversees the enforcement of complaint and grievance resolution in accordance with regulations. As an ILDA, she works independent of the recipient’s care to focus solely on the prospective living donor’s needs and assists the prospective donors in the understanding of the evaluation and donation process. Her expertise lies in successfully developing and maintaining relationships, displaying strong interpersonal and communication skills, and providing outstanding customer service. Diana was born and raised in Erie, PA where she earned her bachelor’s degree from Edinboro University of Pennsylvania.
Transplants coordinated through living donation help to reduce the overall time spent on a transplant waiting list for patients awaiting a life-saving organ. During this webinar, we will be joined by Amit D. Tevar, MD, a transplant surgeon from the University of Pittsburgh Medical Center (UPMC), and Diana Manucci, an Independent Living Donor Advocate, who will discuss the process of living donation from referral to long term post-operative care. Specific attention will be focused on ethics, behavioral and social evaluation/requirements as well as the role of the Independent Living Donor Advocate.