Jamie Rivas has served as the Director of Family and Donor Services at Indiana Donor Network since 2017. She works within the donation and transplantation field as an MSW licensed clinical social worker. Her OPO experience has included oversight of the donation call center, the transportation/logistics department, the Aftercare team and the Family Services department. Jamie began her leadership pathway twenty years ago in the field of child protection and adoption services. Transitioning her career to Indiana in 2007, she entered healthcare in emergency trauma services, specialty care populations and high-risk mental health interventions. Jamie’s passion is representing the needs of families with complex psychosocial issues. She became personally connected to organ donation in 2001 and is professionally driven to ensure that donor families are able to experience the impact of hope through their grief journey.
From Formal Request to Authorization: Choosing the Right Conversation at the Right Time
Family authorization for organ donation often hinges not just on what is said, but which conversation is happening and when. This webinar will explore how donation professionals can optimize donation conversations by identifying the right conversation to have in high-stakes, emotionally complex situations. Through a focused, three-part discussion, presenters will highlight key skills for effective family engagement while addressing behavioral dynamics and medical mistrust. Participants will gain practical strategies to build trust, navigate sensitive conversations, and support informed, compassionate decision-making that leads to stronger authorization outcomes.
