Jack has a background in medical telemetry nursing and is currently one of five Quality Lean Coaches at Allegheny General Hospital in Pittsburgh, PA. This is a department unique to AGH where the Coaches, who are at least BSN-prepared nurses, utilize expertise in Lean tools and concepts to mentor teams driven by staff nurses to implement process improvements within the hospital. The emphasis of using Lean methodology to address broken processes and workflow creates significant buy-in from the staff, who aim to shape their work to best fit them, and also results in highly sustainable outcomes.
Organ Procurement Organizations (OPOs) have been proactively preparing for the CMS final ruling beginning August 1st, 2022. With a focus on ICD-10 codes and a tiered system, many organizations are working towards building awareness of donation and transplantation practices within their Designated Service Areas (DSAs). With these new guidelines, OPOs are needing to find ways to hold hospitals more accountable to ensure the new CMS metrics are achieved. Over the last 20 years, select hospital staff have become more knowledgeable of the current donation model and policies, but how can OPOs begin to develop relationships with other departments within the hospital to find champions willing to assist in the growth of donation and referrals within their hospitals? During this discussion, we will review strategies identified thus far and will explore other ways to continue growing donation within a DSA.