Emily found her passion for donation in 2015 while working as a registered respiratory therapist in New Orleans. She then joined LOPA as a Family Advocate providing support for grieving families, while advocating for potential donors and recipients. This past year, Emily graduated from LOPA’s Leadership Academy and has stepped into her new role as the Family Support Services Manager.
The dynamics of donation discussions have long been identified as key components to increasing conversion. Join us to hear successful techniques from two OPO’s who have cultivated some new processes surrounding family care. Elements of the presentations will include staff development and accountability, phone approaches, and family care excellence in the age of a pandemic. If your OPO is taking a closer look at authorization practices, you won’t want to miss this session as it will provide some practical techniques for adjusting to the changing healthcare landscape and family care roles.